Last updated: Wednesday 5th January 2022

Next update by Wednesday 19th January 2022

Happy New Year to everyone. Many thanks to the Andover Martial Arts for another kind donation of £258. This was raised once again at their free over 60's Dawn Breakers Class. Lets hope 2022 will be a wonderful year for all.

Many thanks to Simplyhealth for their wonderful donation of £2,800. As part of their commitment to support local charities the staff were asked to vote for a charity to receive funding. As a result Andover Neighbourcare received the above amount. It was a great Christmas present. Your continued support is much appreciated.

A huge thank you to 'The Golden Eagles Line Dancers' from Andover Neighbourcare for their generous donation of £500.
This money was raised from the Christmas party and raffle and competitions. I would like to thank Waitrose, C&M, Wickes, Double Discount, One Pound Shop, and club members for their donations towards the raffle. A special thank you to Debbie Thurlow who arranges all the events and husband Ian. 

A big thank you to 'Pure Cremation' for their kind donation of £3,000 to help support Neighbourcare in delivering their services in 2022. What a great festive surprise.

Introduction to care and support

This guide is for people who have care and support needs, their carers, and people who are planning their future care needs.

What is social care and support?

They're services to help you if you:

  • need practical support because of illness or disability
  • care for someone receiving social care and support

Social care and support is usually paid for by:

  • people who need services and their families
  • by the local council's social services department

Types of social care and support include:

Find out about different care services, equipment and care homes.

Telephone help

If you want advice or help by speaking to someone over the phone, you'll find lots of helpful numbers and links in our section on telephone helplines and forums.

Getting access to social care and support

You can arrange care and support privately yourself.

If you want the council to arrange or pay towards your care, you have to get a needs assessment.

The needs assessment tells you what type of care will help you and how it'll be delivered to you.

If you have a carer, they can also have a carer's assessment.

Paying for social care and support

Paying for care and support can be confusing and a worry.

For clear advice on how much care and support costs, and where you can get help with the costs, read our section on money, work and benefits.

As a general rule, if you have less than £23,250 in savings and investments, your care will be paid for partly or in full by the council. This does not include the value of your property unless you're moving into a care home. Read more about when the council might pay for your care.

If you have more than £23,250 in savings, you'll be expected to pay for your own care.

Some services are free for everybody. They're not means-tested. 

Information taken from NHS website.

The Neighbourcare Telephone Buddie Scheme was set up during the pandemic. Over 1000 people were contacted by telephone to check that they had the appropriate help that they required. 400 people during this time had regular telephone calls and prescriptions were also collected on their behalf. Most of these people are still receiving this assistance and this service is still ongoing. To obtain a Buddie, please call 01264 339899 and ask for Pam.

Photo by Magnet.me on Unsplash


Andover Neighbourcare is a local charity providing a wealth of services to the local and wider community.We offer help with Transport, Shopping, Cleaning, Gardening, Relieving carers and much much more.You can find us at 12 to 16 Union Street, Andover, Hants, SP10 1PAThe office is open from 9 to 4 or ring us on 01264 339899 / 404142 or 336020

Photo by Aziz Acharki on Unsplash

Andover Neighbourcare is a local charity providing a wealth of services to the local and wider community.We offer help with Transport, Shopping, Cleaning, Gardening, Relieving carers and much much more.In addition we also offer on Monday Afternoon Tea & Games which are held at the United Reformed Church hall.More information about Andover Neighbourcare, our staff, volunteers, services, members and community shop can be found by simply clicking the relevant button in the menu on the top left hand side of this page. MEMBERSHIP SCHEME Our membership scheme cost just £20  per year or £30 per year for couples. Membership benefits include up to date information with what's happening at Andover Neighbourcare, parties, events and reduced rates on Mini Bus fares. Please use the contact form to register your interest, pop in to the offices or call 01264 404142.

Andover Neighbourcare has been asked about how people can donate on line to the charity. You can donate cash by going to localgiving.org/charity/andover-neighbourcare.Cheque donations can be sent to 12 Union Street made payable to Andover Neighbourcare.Cash donations can also be made at the office for which you will be listed as a friend of Neighbourcare.Donations for the charity shop can be collected if needed.Or if you only wish to give your time to help on any of the schemes we run please contact the officeMany thanks for your support.

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