Andover Neighbourcare Home Page.

A local charity that has been helping the less-able and Senior Citizens for over 25 years in Andover and surrounding areas. Andover Neighbourcare assists those in genuine need in the local community by providing support to maintain their independence.

Last updated: Wednesday  2nd December 2020.

Next update on Wednesday 16th December 2020

Everyone deserves a Christmas in 2020!

Here at Mecca Bingo Andover this Christmas, we are working with Andover Neighbourcare to provide food hampers for those members opf our community, who through no fault of their own, are likely to be struggling this winter. We would love you to help by making a donation on our Localgiving page.
Just give us a call on 01264 352808 or message us on facebook for more details.

We will be accepting donations for Christmas hampers, building them, and working withAndover Neighbourcare and various other volunteers within our community to get these delivered to our most vulnerable families this winter.

We're not currently open, but we're available for drop-off Mondays, Wednesdays and Fridays 11am to 4pm, if you would like to donate anything for our hampers. No donations is too small!

Everyone please share and like this post, so we can reach as many people as possible.We want to make a difference to as many of our most vulnerable families by providing an essential Christmas hamper and ensuring they get a chance to celebrate this year.

We are a covid safe environment and have many social distancing procedures and robust hygiene practices in place to ensure that anyone that wants to drop off items is kept safe.

Every penny matters, so thank you in advance, and thanks to those already supporting!

Now we are staying home again I expect all the scam calls will start again.

Think you'd spot a financial scam if you saw one? Lots of people claim they could. Yet in 2018, £354m was lost to Authorised Push Payment scams. Could you afford to lose that kind of money – or more?

Safe account scams

You get an unexpected call from someone claiming to be from a trusted organisation such as a bank or building society or the police.

They explain your money is at risk– your account’s been compromised in a security breach.

Then they reassure you: move your money now to a ‘safe account’ they’ve set up for you, and all will be fine. It’s you who moves that money, not them. And it’s money you’ve lost for good.

Hints and tips:

Never act on a call out of the blue and transfer money at the request of a caller.  A genuine organisation would never ask you to do this.

Refund overpayment scams

You're called by a representative of a broadband or telecoms provider. You may even hold an account with them. They tell you there’s an issue with your PC and will request remote access to fix it. They’ll say you’re due compensation for the inconvenience, and will ask you to log on to your internet bank.

Then they claim they made a mistake: they’ve paid you too much. What they’ll actually have done is transferred money from your savings account to make it look like a refund has credited your current account. You won’t know this, though, and they’ll then ask you to transfer the overpayment of the ‘refund’ back to them.

Next thing you know, you’re using your own security details to send your own money to them. And just like that, a large sum of your money is gone.

Hints and tips:

Don't allow yourself to be rushed into allowing remote access. Be sure who you are dealing with - and never log on to your internet bank account while allowing someone remote access to your device.

Investment scams

A fraudster will contact you, trying to get you involved with investments that will make you money.

They may ask you to part with some money to invest in something like wine, diamonds or alternative energy. 

But the investment does not exist and you won’t see any return on any money you put in.

Hints and tips:

Always visit the Financial Conduct Authority's Scamsmart website which offers a warning list, so you can check the risks of a potential investment. You can also search to see if the company that has contacted you is known to be operating without authorisation.

Online purchase scams

You see something (for example: a vehicle, mobile phone or concert tickets) for sale online at a price too good to be true.

Then you notice the seller would prefer you to use a different, less secure payment method than the one the selling site advises – a method that won't protect you if things go wrong.

You've been emailing the seller all along, so everything should be fine, right? But as soon as you've moved the money from your account, the emails from the seller stop. And that bargain of a car you set your heart on never turns up.

Hints and tips:

Always use a reputable website/app to buy goods. For larger purchases (for example, a car), make sure you see what you’re buying before parting with any money.

Email hack scams

You have a genuine relationship with a person or company such as a builder (you may be having an extension built) or a solicitor (you may be purchasing a home).

You then receive an email telling you a payment is required; it may even tell you that the person or company's bank details have changed. You’re expecting to pay them, so you think nothing of it and make the payment.

You then discover that the request for payment was fraudulent. Often, this is because the person or company's email address or database has been hacked.

If you receive a request for payment, always get in touch – using the original contact details you received – to make sure it is genuine before parting with your money.
Hints and tips:

Be vigilant – fake invoices sent over email can be very convincing. Use the original contact details you got from your supplier to contact them and check if any changes are genuine.

Rogue trader scams

You answer your door to a 'tradesperson' who tells you urgent work needs doing to your property (for example, your roof or driveway). You won’t always be aware of this, but the work may not even be necessary.

The tradesperson may go on to overcharge you for work that wasn’t needed. Or they may convince you to make full payment for part completed work or for materials – and never return to finish the job.

Hints and tips:

Don't feel rushed to get work done by someone knocking on your door – take your time, do your research and get quotes from several tradesmen before making any commitment.

Advance fee scams

A fraudster will contact you to ask for an upfront fee in order to receive goods, lottery winnings or a loan you have enquired about.

You make the payment – but you don’t receive what you were promised.

Hints and tips:

If something sounds too good to be true, it probably is. Never part with any money without first doing some research into whether any offer you receive is genuine.

Courier scams

A fraudster will call you, pretending to be from your building society, bank or from the police. They’ll claim there is an issue with your bank account, or they’ll ask for your assistance with a bank or police investigation.

As part of a fake investigation, you may be asked to take out money or to buy something. But unfortunately the fraudster only has one thing in mind – to trick you into giving them money or goods.

Hints and tips:

Do not give out your banking information (for example, you card or PIN) or take out money/buy goods for someone who claims this is necessary for an investigation. A genuine organisation would never ask you to do this.

Money mule scams

This scam involves people getting unknowingly involved with helping fraudsters move around stolen money – you effectively become a 'money mule'.

You'll see what looks like a genuine job, advertised online, on email or on social media. It’ll look like a great opportunity to earn some easy money for a few hours of work every week. But any earnings you receive could be money earned from crime.

If you get involved, it could result in criminal prosecution, your account being frozen, and your information being shared with other banks as someone who cannot be trusted, which will make banking difficult for you.

Hints and tips:

A genuine company will never ask you to use your own bank account to transfer their money. Don’t accept any job offers that ask you to do this. Be especially wary of job offers from people or companies overseas - it will be harder for you to find out if they are genuine.

Thank you to Nationwide Building Society for this information.


Andover Neighbourcare is a local charity providing a wealth of services to the local and wider community.We offer help with Transport, Shopping, Cleaning, Gardening, Relieving carers, Internet Training and much much more.You can find us at 12 to 16 Union Street, Andover, Hants, SP10 1PAThe office is open from 9 to 4 or ring us on 01264 339899 / 404142 or 336020

Andover Neighbourcare is a local charity providing a wealth of services to the local and wider community.We offer help with Transport, Shopping, Cleaning, Gardening, Relieving carers and much much more.In addition we also offer on Monday Afternoon Tea & Games which are held at the United Reformed Church hall.More information about Andover Neighbourcare, our staff, volunteers, services, members and community shop can be found by simply clicking the relevant button in the menu on the top left hand side of this page. MEMBERSHIP SCHEME Our membership scheme cost just £20  per year or £30 per year for couples. Membership benefits include up to date information with what's happening at Andover Neighbourcare, parties, events and reduced rates on Mini Bus fares. Please use the contact form to register your interest, pop in to the offices or call 01264 404142.

Andover Neighbourcare has been asked about how people can donate on line to the charity. You can donate cash by going to localgiving.org/charity/andover-neighbourcare.Cheque donations can be sent to 12 Union Street made payable to Andover Neighbourcare.Cash donations can also be made at the office for which you will be listed as a friend of Neighbourcare.Donations for the charity shop can be collected if needed.Or if you only wish to give your time to help on any of the schemes we run please contact the officeMany thanks for your support.

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